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Ninebot Support Service

Our customer support is the with 99% satisfaction rating. They're standing by ready to help you.

Ninebot Support Service Knowledge Base and Self-help

We have made the user knowledge base easily available to anyone interested in our personal mobility devices. Practical tutorials are built into the mobile phone app. Detailed user manuals are among the most popular self-help user materials online. You will also find the real-time hardware diagnostic information readable from the mobile app with solution and work-around.

Refer to Frequently Asked Questions and Answers to get you up and running with your Ninebot Devices.

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Purpose of use

We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.

If you share additional information with us – for example, by filling out a registration form, contact form, technical support ticket or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing and business transactions within the required scope in each instance.

We will only disclose your data to governmental authorities in cases where is it required by law. Our employees, agencies and retailers are obliged by us to respect confidentiality.

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