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frequently asked questions

Please be assured that we're here to answer even the most unlikely questions about your new persona mobility device.

Ninebot miniPRO FAQ

General Questions

How do I recharge my miniPRO?

WARNING: Do not connect the charger if the charge port or charge cable is wet.

  1. recline your miniPRO where the headlight is facing upwards
  2. flip up the charger cover and remove the rubber cap of charging port
  3. Align the charger plug into the socket
  4. Switch on the power supply.

Your miniPRO is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).

Remember to unplugged the charging cable, and ensure the rubber cap on the charge port is tightly sealed.

How to re-inflate the tires of my MiniPRO?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 35-45 psi pressure.

You can inflate the tire using a simple floor pump.

  1. remove the valve cap (aka dust cover)
  2. connect the VSE to the hose of the floor pump
  3. then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
  4. Foot securing the pump base, use long even strokes to inflate the tire
  5. When the gauge of the floor pump reach the desired pressure,
  6. release VSE from the Valve Stem first.
  7. Remember to fasten the dust cover

How can I connect the Ninebot by Segway Phone App to my miniPRO?

You need to first install the app, register, and log in as a user.

Click “Search device” to connect to your miniPRO. The miniPRO will beep when the connection is successful. The Bluetooth icon will stop blinking and remain illuminated.

Follow the App instructions to learn how to ride safely. Have fun!

Riderless Remote Control Navigation using Ninebot by Segway Phone App

You can use the Ninebot by Segway App to drive your miniPRO in R/C Mode. **This function is possible when no rider is onboard.

  1. Open the Ninebot by Segway App and connect to your miniPRO.
  2. Click on the R/C icon (•).
  3. Drag the virtual joystick (the dot inside the circle) to drive your miniPRO.

Advanced Questions

Segway miiniPLUS FAQ

General Questions

How to correctly assemble your Segway miniPLUS

Follow the steps below to ensure that miniPLUS setup and ready to use.

 

  1. Slide the steering bar onto to the mounting bracket. Route the cable through the hole.
  2. Align the tab on one connector with the notch on the other. Connect the cables.
  3. Install the two M5 screws. Tighten securely with the included hex wrench.
  4. Power on the unit for self check to ensure the cables are connected properly. The miniPLUS beeps if the cable is not installed correctly.
  5. Press the cap onto the steering bar until it snaps in place.

I couldn't find the charging outlet, where is it?

The charging port can be found nicely fitted on the front of the center console.

  1. Flip open the rubber tab (aka dust cover)
  2. Make sure that the plug is aligned correctly before
  3. Inserting the charging plug into the socket
  4. turn on the charger

Your miniPLUS is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).

How do I re-inflate the tires of my Ninebot MiniPLUS?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 45-50 psi pressure.

You can inflate the tire using a simple floor pump.

  1. remove the valve cap (aka dust cover)
  2. connect the VSE to the hose of the floor pump
  3. then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
  4. Foot securing the pump base, use long even strokes to inflate the tire
  5. When the gauge of the floor pump reach the desired pressure,
  6. release VSE from the Valve Stem first.
  7. Remember to fasten the dust cover

Firing up the Remote Control and Joystick

The button with a printed "home icon" is the Home Button.

The Joystick is situated in the center of the remote control.

  1. Home Button 
    1. Power switch. Short press the Home button to power on the remote control.
    2. Long press to turn it off.  Take note* The remote control will turn off when idle for two minutes.
    3. Short press the Home button to tell your miniPLUS to hold the position.
  2. Joystick
    1. Move the joystick to turn on Remote Control Mode. Use the App to adjust the maximum vehicle speed.

Setting up the FOLLOW ME Function with the Remote Control

The Follow Me function is dependent on the connection between miniPLUS to the remote controller. 

  • Short press the Follow Mode button to enable/disable Follow Mode.
  • Use the App to adjust the following speed and distance from the vehicle to the controller.
  • Long press (1 sec) the Follow Mode Button to use the joystick to control the pitch and yaw position of the attached camera.

Advanced Questions

Segway miniLITE FAQ

General Questions

Does miniLITE require additional out-of-box Assembly?

Yes, a simple 3 steps installation is required to mount the steering bar before riding. 

  1. Slide the steering bar onto to the mounting bracket.
  2. Install the two M5 screws. Tighten securely with the included hex wrench.
  3. Press the rubber cap onto the steering bar until it snaps in place.

Why does my miniLITE keeps beeping when first turn on?

For your safety, your miniLITE is not activated at this time and will beep occasionally after Power ON.

Until activated, the miniLITE maintains a very low riding speed and steering sensitivity, and should not be ridden.

Install the App on your mobile device (with Bluetooth 4.0 or above), connect to the miniLITE with Bluetooth, and follow the App instructions to activate your miniLITE and follow the training procedures.

Where is the recharging port?

The charging port is found on the front side below the mainframe.

  1. Open the rubber cap (aka dust cover)
  2. Insert the charging plug into the socket
  3. turn on the charger

Your miniLITE is fully charged when the LED on the charger changes from red (charging) to green (trickle charge). Close the rubber cap when not charging.

How to re-inflate the tires of my MiniLITE?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 45-50 psi pressure.

You can inflate the tire using a simple floor pump.

  1. remove the valve cap (aka dust cover)
  2. connect the VSE to the hose of the floor pump
  3. then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
  4. Foot securing the pump base, use long even strokes to inflate the tire
  5. When the gauge of the floor pump reach the desired pressure,
  6. release VSE from the Valve Stem first.
  7. Remember to fasten the dust cover

How do I pair my MiniLITE to my Ninebot by Segway Phone App ?

You need to first install the app, register, and log in as a user.

Click “Search device” to tap the device name found onscreen to connect. Your miniLITE will beep once when the Bluetooth connection is successful.

Follow the App instructions to learn how to ride safely. Have fun!

In which mode can I remotely control my Ninebot MiniLITE?

This function is not available for the MiniLITE.

Advanced Questions

Ninebot ONE S2 FAQ

General Questions

Why does my electric unicycle S2 keep tilting backwards and beeping?

This could be caused by riding with Speed Limit Mode enabled.

The default speed limit is 4.3 mph (7 km/h). The tilting and alarm are built-in safety features of Ninebot ONE S2

 The Speed Limit Mode can be disabled using the Ninebot App.

Using the Lifting Handle in Carry Mode

Carry Mode prevents the wheel from spinning when you lift your One S2 by the handle while it is powered on.

With Carry Mode you can step off your One S2, carry it across or around obstacles, then put it down and continue riding — all without having to turn off your Device.

You can enable/disable Carry Mode in the app.

BEWARE
Do not lift your One S2 by the handle when the vehicle is powered on when Carry Mode has been disabled. Doing so will cause the wheel to spin, and may result in personal injury or damage to your Device.

Where can see a visual display of charge level?

The charging port is located on the opposite end of the power-on button along the lifting handle.

  1. Turn off your One S2 before charging.
  2. Open the Charger Port Cover
  3. ensure the charging plug is aligned with the groove pin before
  4. Inserting the charging plug into the socket
  5. turn on the charger

When charging, press the power button to enable a visual display of the charge level.

Your One S2 is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).

WARNING
Do not connect the charger if the charge port or charge cable is wet.

Can my ONE S2 be locked when I'm not riding?

Yes, you can.

Press the lock icon in the Ninebot App to enable Lock Mode when your One S2 is powered ON.

If anyone tries to move your One S2 an alarm will sound.

What is the optimum Tire Pressure of ONE S2?

You should inflate tire to 35 psi.

How to extend the battery Life?

To extend the battery's life, charge it frequently and avoid draining the battery completely. At 77°F (25°C) the battery range and performance is at its best; whereas at temperatures below 32°F (0°C) range and performance are decreased. Typically, at -4°F (-20°C) range can be half that of the same battery at room temperature. Battery range will recover when the temperature rises.

WARNING: Risk of fire. No user serviceable parts. Do not attempt to disassemble the battery.

Do not allow the battery to get colder than -4°F (-20°C) or hotter than 122°F (50°C), e.g. in a car.

Do not expose the battery to fire. Do not discard or destroy the battery. 

Advanced Questions

Ninebot Electric Scooter FAQ

General Questions

How to assemble my new Ninebot e-scooter?

A few simple steps are needed to secure the Stem and connect the Handle Bar.

  1. Unfold the stem and push it until you hear a click.
  2. Then unfold the kickstand to support the scooter.
  3. Firmly connect the wires inside the Handle and the Stem
  4. Slide the handle onto the stem.
    1. Be careful to ensure the correct orientation before fastening.
  5. Install four screws (two on each side) with the hex wrench provided.
  6. Verify that your e-scooter can be powered on and off.

Where are the charging ports located?

You can find the charging port of your ES2 on the stem facing the rider.

If your electric scooter is the ES4 model, the second charging port is situated on top of the battery cartridge. You should also find its battery indicator prominently layout above the port. 

Why isn't my e-scooter moving when I push the Thumb Throttle?

Appended is a checklist to help you troubleshoot:

  1. Power on the scooter and check the indicator lamp power level.
    1. Charge the scooter if the battery level is low.
  2. For your safety, the motor will not engage until the scooter reaches 1.8 mph (3 km/h).
    1. To ride, put your one foot on the footrest to keep both feet stable. Press the thumb throttle on right hand and kick-off to speed up when you are balanced.

Where are the wire connecting to the brakes and motor?

Ninebot Electric Scooter is ergonomically designed without unsightly wires that could pose a danger when riding.

All the connections are secured and snugly tucked away inside the chassis. The electric brake is operated by a thumb shifter on the left handle. The foot fender is the mechanical brake.

To slow down release the thumb throttle; press the thumb brake shifter on the left quickly and stamp the fender with a foot at the same time to trigger mechanical braking in order to shorten the braking distance. 

When do I need to inflate the tires of my ES2?

Ninebot Electric Scooter ES2 is built with puncture proof airless tire. 

There is no need to inflate the tires.

Advanced Questions

Ninebot - PTR FAQ

General Questions

My remote keyfob is not responsive

Check if the battery indicator light on the remote keyfob is holding stable.

If it is blinking, replace the battery of your remote keyfob.

How do I inflate the tire of my PTR?

  1. Make sure the PTR is unplugged and powered off
  2. Raise the PTR on blocks so the wheels are off the ground.
  3. Use a flathead screwdriver to pry loose the wheel cap
  4. Use a 10 mm socket wrench to remove the three nuts.
  5. Remove the tire/wheel assembly.
  6. Install the tire/wheel assembly in the reverse order of removal.
  7. Make sure the tire is inflated to the specified pressure
    1. Under normal conditions, the tire pressure should be kept between 10–15 psi (70–100 kPa). Tire pressure should not exceed 25 psi (170 kPa).

What is the USB port on the operation bar use for?

This USB port only supplies power when the PTR is powered ON. It cannot transmit data.

The port provides 5V / 1A current for charging small devices that charge via a USB cable.

WARNING
Do not connect any USB devices that draw greater than 1A when charging (e.g. an iPad). If such a device is connected, it may cut power to the dashboard and could trigger a Safety Warning, indicating the rider must dismount the PTR.

How do I clean my PTR?

Take good care by cleaning your PTR after each use.

  1. Make sure the PTR is unplugged, powered off, and the rubber cap on the charge port is tightly sealed.
  2. Gently clean your PTR with soap and water and a soft cloth.
  3. For difficult-to-remove dirt or scratches, scrub with a tooth-brush and toothpaste. Wipe clean with a wet cloth.
  4. Allow the PTR to air dry, then store it indoors.

Can I park my PTR upright without leaning it against a wall?

Yes, Ninebot PTR models come equipped with a parking stand under the Chassis below the operation bar.

You can manually deploy the parking stand and fold it back in place before riding.

Do not stand on or try to ride the PTR while the parking stand is deployed. This could result in personal injury or damage to the PTR or the parking stand.

Only use the parking stand when the PTR is powered OFF, in lock mode, or in standby mode. Never use the parking stand when the PTR is in power assistant mode, remote control mode, or otherwise balancing.

Advanced Questions

How to properly maintain my Ninebot-P Battery Pack.

A well-maintained battery pack can continue to operate at peak performance even after many miles of riding, whereas a poorly-maintained battery pack may no longer be able to hold a full charge after only a few months.

  1. Observe and follow all safety information on the warning label found on the battery pack.
  2. Do not store battery pack at temperatures below 0˚C (32˚F) or above 40˚C (104˚F). Exposing a battery pack to temperatures below -20˚C (-4˚F) or above 50˚C (122˚F) will decrease its service life.
  3. Always store battery packs in a cool, dry environment. In humid environments, water may condense inside the battery pack, resulting in rapid damage. If you must store your battery pack in a humid environment, seal the battery pack inside an air-tight bag before storage.
  4. Do not allow the battery pack to completely discharge, instead charge the battery pack when it reaches 10–20% charge.
  5. Keep the PTR/battery plugged in when not riding. Charging frequently will not influence the capacity and service life of the battery pack, but frequently draining the battery pack will.

Why the battery seems to run out even when not in use?

The wireless receiver on the PTR always consumes a small amount of battery power, even when the PTR is powered OFF. This is to allow the remote keyfob to power ON the PTR.

Practice good battery maintenance habits.

  1. Remember to Fully charge the battery pack before storage.
  2.  If storing your PTR for more than 30 days, remove the battery pack after charging and store it in a cool, dry place.
  3. When storing for more than 180 days, charge the battery pack every 3–4 months.

We Are Committed To Keep The User Manuals Current And FAQ Educational

You can help us improve on the user experience by submitting any new questions your would like answered.

Your feedback is important to us.

We value and appreciate your suggestions in order to improve our services and the way we communicate.

Thank you very much for being an active contributor to the Ninebot by Segway community.

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