By placing an online order through our Ninebot Shop you are warranting to us that:

1. you are purchasing our product/s for your personal consumption and not for business or commercial purposes;
2. you are at least eighteen (18) years old; and
3. you are legally capable of entering into binding contracts.

When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason. Your order is accepted when we send you an email informing you that we have accepted your order.

You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.

All purchases made at Ninebot Shop are strictly for delivery. 

The price of any product is (except in cases of obvious error) as displayed in our Ninebot Shop.  All prices are stated in Singapore dollars and inclusive of Goods and Services Tax where applicable. There may be additional charges for delivery and disposal. Prices are liable to change at any time, but changes will not affect orders in respect of which we have sent you an email accepting your order.  Prices on our Ninebot Shop will defer from the prices you see in our affiliate stores, this may be due to limited products quantities or special online promotions. 

Any discounts and rebates offered are on such terms and conditions as we may from time to time prescribe and may be withdrawn or canceled by us without notice. All Promotional and Limited offer items are limited to 1 per customer. Limited Time offer & Seasonal offer items do not qualify for the promocode discount. All free gifts offered are while stocks last and are not exchangeable and may be withdrawn or canceled at any time without notice.

All products we exhibit on our Ninebot Shop are on an “as-is” and “as-available” basis. We do not warrant that the availability, description, and prices of the products stated in our Ninebot Shop are accurate and complete. We will not be liable in any way for inaccuracy and incompleteness in relation to the availability, description, and prices of the products stated in our Ninebot Shop.

Payment for all products must be by credit card, debit card, PayPal, stripe and authorized payment gateway provided on the checkout page.

We accept payment with most major credit and debit cards. Please note that payment must be received in Singapore dollars.

In order to facilitate the payment process, you will be transferred to a secure payment site where you can enter your credit card or debit card details.

Deliveries will be made only within Singapore. Delivery will be at the address in Singapore you have stated in your order. We will endeavor to make delivery within seven (7) days of our email informing you that we have accepted your order but the time of delivery is not the essence of the agreement. We will not be liable to you for failure to deliver due to causes beyond our control. We may at our discretion use a third party delivery contractor to make deliveries. 

Standard Delivery

1. Delivery within 3 to 5 days.
2. There will be a delivery charge of $4.99 for purchases less than $200.
3. There will be a $15 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods. 

Express Delivery

1. Place your order before 4 pm and enjoy same day shipping on eligible products (subject to stocks availability in our warehouse).
2. Orders placed after 4 pm will be scheduled to ship the following business day.
3. There will be a $22 charge for Express delivery & Timing will be from 6.30pm to 10.30pm.
4. There will be a $15 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods

Risk of loss and damage to the products you purchase passes to you on delivery. We shall retain title to the products until such time as payment in full (including delivery charges) has been effected.

We may, subject to our discretion and policies, allow returns and exchanges. Should returns be allowed, a refund will be either in the form of a credit back to the credit card or form of payment used for the purchase within a period of 4 weeks.

No exchange of product to be made at Ninebot Asia Service Centre.

1 to 1 Exchange applies to these criteria:

1. Product found to be defective or faulty.
2. Within 7 days after delivery completion.
3. Fulfillment is subject to delivery schedule availability.

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We will not be liable for damages which are not reasonably foreseeable arising out of or in connection with your online order through our Ninebot Shop.

We make no representation or warranty that any product specified in our Ninebot Shop will be available for purchase at any of the Ninebot Asia affiliate stores in Singapore at the specified price or at all.

We will not be liable to you or any party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss opportunity) arising out of or in connection with your online order through our Ninebot Shop, or reliance on any information, materials or online services provided at our Ninebot Shop, regardless of the form of action and even if we had been advised as to the possibility of such damages. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.

In any event, and notwithstanding anything contained in these terms & conditions, our maximum aggregate liability in contract, tort (including negligence or breach of the statutory duty) or otherwise arising out of or in connection with your online order through our Ninebot Shop shall be limited to the price of the products purchased from our Ninebot Shop.