frequently asked questions

We strive to answer even the most unlikely questions about your new Ninebot electric scooter & personal mobility device.

Trending FAQ about e-Scooter/PMD

General Questions

Must E-Scooter/PMD Riders Wear Helmets?

From 1 February 2019, it is compulsory for cyclists (including e-bike riders) to wear helmets when riding on roads. This is unless they are crossing the road as part of their journey on footpaths or shared paths.

This helmet rule will not apply to riders of e-scooters and other PMDs, as these devices are not allowed to be used on roads in the first place.

In other words, it is not compulsory for e-scooter/PMD riders to wear helmets. However, riders of such devices may still consider doing so.

Advanced Questions

The registration mark of my e-scooter is missing, how?

If your registration mark is missing but the UL2272 Certificate Mark is still present, please make a police report on the loss of your registration mark and proceed to have registration mark replaced during the Periodic Inspection (PI).

However, if your registration mark and UL2272 Certification Mark are not present, please make a police report on the loss of your registration mark. Thereafter, email LTA_escooter_insp@lta.gov.sg to request for a new registration mark, along with the police report, at least one week before your inspection due date.

Deregistrating my e-scooter

If you no longer wish to use your electric-scooter, you may deregister it. There is no fee to deregister an e-scooter. Log in with Singpass 2FA at onemotoring.lta.gov.sg > Digital Services > Deregister E-scooter.

Once you have deregistered your e-scooter, ensure it is not kept or used on any public paths.

Simply drop off your deregistered device at the recycling points to properly recycle your e-waste at these e-waste collection points.

Ninebot miniPRO FAQ

General Questions

How do I recharge my miniPRO?

WARNING: Do not connect the charger if the charge port or charge cable is wet.

recline your miniPRO where the headlight is facing upwards
flip up the charger cover and remove the rubber cap of charging port
Align the charger plug into the socket
Switch on the power supply.

Your miniPRO is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).

Remember to unplugged the charging cable, and ensure the rubber cap on the charge port is tightly sealed.

How to re-inflate the tires of my MiniPRO?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 35-45 psi pressure.

You can inflate the tire using a simple floor pump.

remove the valve cap (aka dust cover)
connect the VSE to the hose of the floor pump
then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
Foot securing the pump base, use long even strokes to inflate the tire
When the gauge of the floor pump reach the desired pressure,
release VSE from the Valve Stem first.
Remember to fasten the dust cover

How can I connect the Ninebot by Segway Phone App to my miniPRO?

Riderless Remote Control Navigation using Ninebot by Segway Phone App

Advanced Questions

Segway miiniPLUS FAQ

General Questions

How to correctly assemble your Segway miniPLUS

Follow the steps below to ensure that miniPLUS setup and ready to use.

Slide the steering bar onto to the mounting bracket. Route the cable through the hole.
Align the tab on one connector with the notch on the other. Connect the cables.
Install the two M5 screws. Tighten securely with the included hex wrench.
Power on the unit for self check to ensure the cables are connected properly. The miniPLUS beeps if the cable is not installed correctly.
Press the cap onto the steering bar until it snaps in place.

I couldn't find the charging outlet, where is it?

How do I re-inflate the tires of my Ninebot MiniPLUS?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 45-50 psi pressure.

You can inflate the tire using a simple floor pump.

remove the valve cap (aka dust cover)
connect the VSE to the hose of the floor pump
then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
Foot securing the pump base, use long even strokes to inflate the tire
When the gauge of the floor pump reach the desired pressure,
release VSE from the Valve Stem first.
Remember to fasten the dust cover

Firing up the Remote Control and Joystick

The button with a printed "home icon" is the Home Button.

The Joystick is situated in the center of the remote control.

Home Button
1. Power switch. Short press the Home button to power on the remote control.
2. Long press to turn it off. Take note* The remote control will turn off when idle for two minutes.
3. Short press the Home button to tell your miniPLUS to hold the position.
Joystick
1. Move the joystick to turn on Remote Control Mode. Use the App to adjust the maximum vehicle speed.

Setting up the FOLLOW ME Function with the Remote Control

Advanced Questions

Segway miniLITE FAQ

General Questions

Does miniLITE require additional out-of-box Assembly?

Why does my miniLITE keeps beeping when first turn on?

For your safety, your miniLITE is not activated at this time and will beep occasionally after Power ON.

Until activated, the miniLITE maintains a very low riding speed and steering sensitivity, and should not be ridden.

Install the App on your mobile device (with Bluetooth 4.0 or above), connect to the miniLITE with Bluetooth, and follow the App instructions to activate your miniLITE and follow the training procedures.

Where is the recharging port?

How to re-inflate the tires of my MiniLITE?

The Fill Valve Stem is located on the inner side of each wheel. Use the Valve Stem Extension (VSE) to make it easier inflate the tires between 45-50 psi pressure.

You can inflate the tire using a simple floor pump.

remove the valve cap (aka dust cover)
connect the VSE to the hose of the floor pump
then secure the other end of the connected VSE to the Fill Valve Stem (Shrader Valve Type)
Foot securing the pump base, use long even strokes to inflate the tire
When the gauge of the floor pump reach the desired pressure,
release VSE from the Valve Stem first.
Remember to fasten the dust cover

How do I pair my MiniLITE to my Ninebot by Segway Phone App ?

In which mode can I remotely control my Ninebot MiniLITE?

Advanced Questions

Ninebot ONE S2 FAQ

General Questions

Why does my electric unicycle S2 keep tilting backwards and beeping?

Using the Lifting Handle in Carry Mode

Carry Mode prevents the wheel from spinning when you lift your One S2 by the handle while it is powered on.

With Carry Mode you can step off your One S2, carry it across or around obstacles, then put it down and continue riding — all without having to turn off your Device.

You can enable/disable Carry Mode in the app.

BEWARE
Do not lift your One S2 by the handle when the vehicle is powered on when Carry Mode has been disabled. Doing so will cause the wheel to spin, and may result in personal injury or damage to your Device.

Where can see a visual display of charge level?

The charging port is located on the opposite end of the power-on button along the lifting handle.

Turn off your One S2 before charging.
Open the Charger Port Cover
ensure the charging plug is aligned with the groove pin before
Inserting the charging plug into the socket
turn on the charger

When charging, press the power button to enable a visual display of the charge level.

Your One S2 is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).

WARNING
Do not connect the charger if the charge port or charge cable is wet.

Can my ONE S2 be locked when I'm not riding?

What is the optimum Tire Pressure of ONE S2?

How to extend the battery Life?

To extend the battery's life, charge it frequently and avoid draining the battery completely. At 77°F (25°C) the battery range and performance is at its best; whereas at temperatures below 32°F (0°C) range and performance are decreased. Typically, at -4°F (-20°C) range can be half that of the same battery at room temperature. Battery range will recover when the temperature rises.

WARNING: Risk of ﬁre. No user serviceable parts. Do not attempt to disassemble the battery.

Do not allow the battery to get colder than -4°F (-20°C) or hotter than 122°F (50°C), e.g. in a car.

Do not expose the battery to ﬁre. Do not discard or destroy the battery.

Advanced Questions

Ninebot Electric Scooter FAQ

General Questions

How to assemble my new Ninebot e-scooter?

A few simple steps are needed to secure the Stem and connect the Handle Bar.

Unfold the stem and push it until you hear a click.
Then unfold the kickstand to support the scooter.
Firmly connect the wires inside the Handle and the Stem
Slide the handle onto the stem.
1. Be careful to ensure the correct orientation before fastening.
Install four screws (two on each side) with the hex wrench provided.
Verify that your e-scooter can be powered on and off.

Where are the charging ports located?

Why isn't my e-scooter moving when I push the Thumb Throttle?

Appended is a checklist to help you troubleshoot:

Power on the scooter and check the indicator lamp power level.
1. Charge the scooter if the battery level is low.
For your safety, the motor will not engage until the scooter reaches 1.8 mph (3 km/h).
1. To ride, put your one foot on the footrest to keep both feet stable. Press the thumb throttle on right hand and kick-off to speed up when you are balanced.

Where are the wire connecting to the brakes and motor?

Ninebot Electric Scooter is ergonomically designed without unsightly wires that could pose a danger when riding.

All the connections are secured and snugly tucked away inside the chassis. The electric brake is operated by a thumb shifter on the left handle. The foot fender is the mechanical brake.

To slow down release the thumb throttle; press the thumb brake shifter on the left quickly and stamp the fender with a foot at the same time to trigger mechanical braking in order to shorten the braking distance.

When do I need to inflate the tires of my ES2?

Advanced Questions

Ninebot - PTR FAQ

General Questions

My remote keyfob is not responsive

How do I inflate the tire of my PTR?

Make sure the PTR is unplugged and powered off
Raise the PTR on blocks so the wheels are off the ground.
Use a flathead screwdriver to pry loose the wheel cap
Use a 10 mm socket wrench to remove the three nuts.
Remove the tire/wheel assembly.
Install the tire/wheel assembly in the reverse order of removal.
Make sure the tire is inflated to the specified pressure
1. Under normal conditions, the tire pressure should be kept between 10–15 psi (70–100 kPa). Tire pressure should not exceed 25 psi (170 kPa).

What is the USB port on the operation bar use for?

This USB port only supplies power when the PTR is powered ON. It cannot transmit data.

The port provides 5V / 1A current for charging small devices that charge via a USB cable.

WARNING
Do not connect any USB devices that draw greater than 1A when charging (e.g. an iPad). If such a device is connected, it may cut power to the dashboard and could trigger a Safety Warning, indicating the rider must dismount the PTR.

How do I clean my PTR?

Can I park my PTR upright without leaning it against a wall?

Yes, Ninebot PTR models come equipped with a parking stand under the Chassis below the operation bar.

You can manually deploy the parking stand and fold it back in place before riding.

Do not stand on or try to ride the PTR while the parking stand is deployed. This could result in personal injury or damage to the PTR or the parking stand.

Only use the parking stand when the PTR is powered OFF, in lock mode, or in standby mode. Never use the parking stand when the PTR is in power assistant mode, remote control mode, or otherwise balancing.

Advanced Questions

How to properly maintain my Ninebot-P Battery Pack.

A well-maintained battery pack can continue to operate at peak performance even after many miles of riding, whereas a poorly-maintained battery pack may no longer be able to hold a full charge after only a few months.

Observe and follow all safety information on the warning label found on the battery pack.
Do not store battery pack at temperatures below 0˚C (32˚F) or above 40˚C (104˚F). Exposing a battery pack to temperatures below -20˚C (-4˚F) or above 50˚C (122˚F) will decrease its service life.
Always store battery packs in a cool, dry environment. In humid environments, water may condense inside the battery pack, resulting in rapid damage. If you must store your battery pack in a humid environment, seal the battery pack inside an air-tight bag before storage.
Do not allow the battery pack to completely discharge, instead charge the battery pack when it reaches 10–20% charge.
Keep the PTR/battery plugged in when not riding. Charging frequently will not influence the capacity and service life of the battery pack, but frequently draining the battery pack will.

Why the battery seems to run out even when not in use?

The wireless receiver on the PTR always consumes a small amount of battery power, even when the PTR is powered OFF. This is to allow the remote keyfob to power ON the PTR.

Practice good battery maintenance habits.

Remember to Fully charge the battery pack before storage.
If storing your PTR for more than 30 days, remove the battery pack after charging and store it in a cool, dry place.
When storing for more than 180 days, charge the battery pack every 3–4 months.

We are committed to keep the User Manuals current and FAQ educational.

frequently asked questions

Trending FAQ about e-Scooter/PMD

General Questions

Must E-Scooter/PMD Riders Wear Helmets?

Advanced Questions

The registration mark of my e-scooter is missing, how?

Deregistrating my e-scooter

Ninebot miniPRO FAQ

General Questions

How do I recharge my miniPRO?

How to re-inflate the tires of my MiniPRO?

How can I connect the Ninebot by Segway Phone App to my miniPRO?

Riderless Remote Control Navigation using Ninebot by Segway Phone App

Advanced Questions

Segway miiniPLUS FAQ

General Questions

How to correctly assemble your Segway miniPLUS

I couldn't find the charging outlet, where is it?

How do I re-inflate the tires of my Ninebot MiniPLUS?

Firing up the Remote Control and Joystick

Setting up the FOLLOW ME Function with the Remote Control

Advanced Questions

Segway miniLITE FAQ

General Questions

Does miniLITE require additional out-of-box Assembly?

Why does my miniLITE keeps beeping when first turn on?

Where is the recharging port?

How to re-inflate the tires of my MiniLITE?

How do I pair my MiniLITE to my Ninebot by Segway Phone App ?

In which mode can I remotely control my Ninebot MiniLITE?

Advanced Questions

Ninebot ONE S2 FAQ

General Questions

Why does my electric unicycle S2 keep tilting backwards and beeping?

Using the Lifting Handle in Carry Mode

Where can see a visual display of charge level?

Can my ONE S2 be locked when I'm not riding?

What is the optimum Tire Pressure of ONE S2?

How to extend the battery Life?

Advanced Questions

Ninebot Electric Scooter FAQ

General Questions

How to assemble my new Ninebot e-scooter?

Where are the charging ports located?

Why isn't my e-scooter moving when I push the Thumb Throttle?

Where are the wire connecting to the brakes and motor?

When do I need to inflate the tires of my ES2?

Advanced Questions

Ninebot - PTR FAQ

General Questions

My remote keyfob is not responsive

How do I inflate the tire of my PTR?

What is the USB port on the operation bar use for?

How do I clean my PTR?

Can I park my PTR upright without leaning it against a wall?

Advanced Questions

How to properly maintain my Ninebot-P Battery Pack.

Why the battery seems to run out even when not in use?

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